Aiva greets every caller using your brand’s custom voice and tone, responding just like a real receptionist. She uses human-like phrasing and adaptive logic — understanding context, pauses, and tone.
If someone says, “Can I come in later this week?”, she’ll follow up with, “Sure! Would you like the next available slot?”. No robotic menus, no missed calls — just smooth, natural conversations 24/7.
Aiva connects directly to your Google Calendar, Zapier, or booking system, checking real-time availability and scheduling instantly. She can adjust appointment lengths, prevent double bookings, and confirm via text or email automatically.
If a client asks, “Do you have anything around 3 p.m.?,” Aiva understands and offers the next available time without needing strict commands.
After every call, Aiva can send personalized SMS reminders, confirmation messages, and review requests.
She also runs SMS campaigns for promotions or announcements — like “15% off this week!” or “We’re open late today.” Every message is logged, and every conversation feels personal and brand-friendly.