Privacy Policy
Privacy Policy
Effective Date: October 9, 2025
1. Introduction
Aiva (“we,” “our,” or “us”) provides AI-powered receptionist and scheduling tools for small businesses. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
2. Information We Collect
We collect information that helps us deliver and improve our services. This may include your name, email address, phone number, business name, and any information you share through contact forms or demos. We also collect business and appointment data, such as scheduled times, booking history, call recordings, and SMS confirmations. Additionally, we may collect device information, browser data, IP address, and integration data from services like Google Calendar, Twilio, and n8n.
3. How We Use Your Information
We use your information to operate and improve Aiva, schedule and confirm appointments, personalize the AI experience, and provide support. We also use it to communicate important updates, send confirmations, enhance security, and analyze performance. Every use of your information is directed toward improving your experience or maintaining the reliability of our platform.
4. Data Sharing and Third-Party Services
Aiva does not sell your data. We only share information with trusted service providers who are essential to operating the platform, such as Google (for calendar integration), Twilio (for SMS and calls), and n8n (for automation workflows). These providers are required to maintain privacy and security standards consistent with our own.
5. Data Retention
We keep data only as long as necessary to provide our services or meet legal obligations. When your data is no longer needed, it is securely deleted or anonymized. You may request deletion of your account or data at any time by contacting aiva.ai.assistant@gmail.com
6. Security Measures
We use industry-standard encryption, access controls, and secure API communication to protect all information shared through Aiva. While no system can be entirely immune from risks, we take every reasonable step to protect your data from unauthorized access or misuse.
7. Your Rights
You have the right to access, correct, or delete your information at any time. You may also withdraw consent for communication or data processing by emailing aiva.ai.assistant@gmail.com We will respond promptly to all valid requests.
8. Children’s Privacy
Aiva is intended for professional use and is not directed toward children under the age of 13. We do not knowingly collect personal information from minors.
9. Policy Updates
We may revise this Privacy Policy as our platform evolves. Updates will be posted on this page with a new effective date. Continued use of Aiva after updates means you accept the revised policy.
10. Contact Us
For any privacy questions, data requests, or concerns, please contact us at aiva.ai.assistant@gmail.com
Effective Date: October 9, 2025
1. Introduction
Aiva (“we,” “our,” or “us”) provides AI-powered receptionist and scheduling tools for small businesses. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
2. Information We Collect
We collect information that helps us deliver and improve our services. This may include your name, email address, phone number, business name, and any information you share through contact forms or demos. We also collect business and appointment data, such as scheduled times, booking history, call recordings, and SMS confirmations. Additionally, we may collect device information, browser data, IP address, and integration data from services like Google Calendar, Twilio, and n8n.
3. How We Use Your Information
We use your information to operate and improve Aiva, schedule and confirm appointments, personalize the AI experience, and provide support. We also use it to communicate important updates, send confirmations, enhance security, and analyze performance. Every use of your information is directed toward improving your experience or maintaining the reliability of our platform.
4. Data Sharing and Third-Party Services
Aiva does not sell your data. We only share information with trusted service providers who are essential to operating the platform, such as Google (for calendar integration), Twilio (for SMS and calls), and n8n (for automation workflows). These providers are required to maintain privacy and security standards consistent with our own.
5. Data Retention
We keep data only as long as necessary to provide our services or meet legal obligations. When your data is no longer needed, it is securely deleted or anonymized. You may request deletion of your account or data at any time by contacting aiva.ai.assistant@gmail.com
6. Security Measures
We use industry-standard encryption, access controls, and secure API communication to protect all information shared through Aiva. While no system can be entirely immune from risks, we take every reasonable step to protect your data from unauthorized access or misuse.
7. Your Rights
You have the right to access, correct, or delete your information at any time. You may also withdraw consent for communication or data processing by emailing aiva.ai.assistant@gmail.com We will respond promptly to all valid requests.
8. Children’s Privacy
Aiva is intended for professional use and is not directed toward children under the age of 13. We do not knowingly collect personal information from minors.
9. Policy Updates
We may revise this Privacy Policy as our platform evolves. Updates will be posted on this page with a new effective date. Continued use of Aiva after updates means you accept the revised policy.
10. Contact Us
For any privacy questions, data requests, or concerns, please contact us at aiva.ai.assistant@gmail.com